Vintage Salma Khalik

Another year. Another year of Salma Khalik. And her style of journalism.

On 26 March 2018, she wrote in The Sunday Times, “Drilling down, the MOH concluded that much of the higher claims was the result of overcharging and overtreatment by doctors in the private sector”. (“Diagnosing the cause of rising costs”).

On 29 March 2018, in another lengthy opinion piece in The Straits Times “Prescriptions to rein in healthcare costs”, she claimed that the “The Competition Act” had outlawed the “price guide set by the Singapore Medical Council”

These two claims of Salma Khalik have resulted in The Straits Times clarifying that they are incorrect (30 March 2018, Page 2). With regard to the claim of 26 March 2018, it stated that “This is incorrect, the Ministry of Health did not draw such a conclusion” (that much of the higher claims was the result of overcharging and overtreatment by doctors in the private sector).

Interestingly, the online version does not have this erroneous sentence anymore. Presumably, it has been removed. Instead, there is this label:

 Correction note: This story has been edited for clarity.

In this hobbit’s humble opinion, the correction note is euphemistic.

Salma Khalik was not being unclear originally and hence there is no need to edit for clarity. She was very clear in what she meant, but, she was just wrong. Factually wrong.

The correction note should really read:

This story has been edited for factual inaccuracy.

C’mon. Call a spade a spade.

And had she succeeded in making that claim that has now been “clarified”, a wedge would have been created between MOH and the medical profession, especially the private sectors doctors. Because the medical profession would have been pretty upset and wondered how on earth did MOH come to such a conclusion when in reality, many factors contributed to the rise in healthcare costs.

The second mistake is obvious to everyone who is even remotely interested in this subject. The price guide (i.e. Guidelines of Fees) was set by the SMA, not SMC.

This hobbit is baffled. If you go to the The Straits Times website, there is this is the description of Salma Khalik (http://www.straitstimes.com/authors/salma-khalik):

“With more than three decades in journalism, Salma Khalik has been in the thick of things, from covering the stock market to general elections. In the 15 years on the health beat, Salma has gone into Sars wards as that deadly bug put fear into Singaporeans, and uncovered “unhealthy” practices such as patients being given overdoses of chemotherapy drugs. With her grasp of the healthcare system, Salma has also helped to explain the impact of policy changes, supporting some and pointing out failings in others. Her over-riding goal is to push for a better healthcare system for all”.

If the memory of this hobbit serves him correctly, Salma Khalik has been writing about healthcare matters since the last century/millennium, not just 15 years. It’s a great write-up for an experienced journalist. If so, how can she mistake the SMA for the SMC?

This hobbit has no idea. Maybe like the old coot that this hobbit is, she is also getting on in age and the effects of ageing are showing. After all, Salma Khalik has been around for ages. Nowadays, many reporters and journalists do not stay for more than 10 years in one job before they move on, or even five years; either they get promoted to management, or leave for other opportunities in the media or press industry, or leave the sector altogether. In journalist-lifespan terms, she can proudly claim to be an example of an object of antiquity, like the Pyramids of Egypt or the Great Wall of China.

She is a walking piece of history herself. Let this hobbit illustrate as this hobbit remembers only too well. Because there is a style to Salma Khalik’s journalism, best  explained by the fact that she has an “over-riding goal” to push for a better healthcare system.

I do not know much about journalism, but if I were a journalist, my “over-riding goal”  would be to be a honest, competent journalist committed to reporting the truth and avoiding factual inaccuracies. But that’s just me.

Let’s take the example of dispensing rights of doctors. In January of 2005, she wrote two opinion pieces in The Straits Times to push for it. In the process, she completely misrepresented what the then DMS (Prof K Satku) meant. The reporting was so pernicious in nature that it warranted the DMS to clarify with the whole medical profession by circulating the minutes of the meeting between DMS and Salma Khalik (which took place on 1 Dec 2004). The minutes reported “On the separation of drug dispensing form the practitioner as in developing countries, DMS said that it would not happen anytime soon”.

From this statement, Salma Khalik made the quantum leap in logic to conclude that separation of prescription and dispensing will certainly come. DMS said in the cover-note to the circulated minutes that “I will strive to mend any damage done to our trust so that we can work together to serve our patients better”.

We can safely conclude from this sentence that trust between MOH and the medical profession was likely to have been damaged by Salma Khalik’s writing in 2005, since DMS is the most senior and preeminent medical officer of MOH, if not the whole of government and hence the office of DMS is well-placed to represent MOH, especially in the area of professional matters.

In the history of Singapore, no MOH official or MOH political office holder has ever saw the need to circulate the minutes of a meeting between MOH and a reporter to the whole medical profession. Salma Khalik holds this singular honour.

To bolster her case that separation of dispensing and prescription was the right thing to do, she then gave the example of Zimbabwe and recommended we should learn from them in this matter. Yes, Zimbabwe. I am not making this up. Maybe that is why Robert Mugabe came not infrequently after that to Singapore, rumoured to be for medical treatment; maybe it is because Singapore was asked by Salma Khalik to learn from Zimbabwe.

That was in 2005, it is now in 2018. Nothing much has changed. The relationship of trust enjoyed between MOH and the medical profession is put under strain due to the inadvertent efforts of Salma Khalik. In 2005, it was about dispensing rights. In 2018, it is about private doctors overcharging and overtreatment leading to higher insurance claims.

In any case, after 13 years, we still do not have separation of dispensing and prescription rights, despite what Salma Khalik claimed in the January of 2005. Maybe she should just humbly apologise for what she wrote in 2005. After 13 years, we can certainly conclude Salma Khalik was wrong in 2005.

An interesting note to the correction by The Straits Times on 30 March 2018 – did the ST themselves realise Salma Khalik made the two factual errors or it had been notified by someone else, such as MOH? If The Straits Times was informed by an external party of these inaccuracies, shouldn’t the correction come in the form of a published letter in the ST Forum rather than some itsy-bitsy column on Page 2?

One more luminary example of Salma Khalik’s style of journalism: She now laments that it was wrong for the Competition Act to outlaw the Guidelines of Fees (GOF) in the aforesaid opinion piece of 29 March 2018. She then asked who is to be blamed for the current situation? Her answer to her own question included a list of blameworthy folks:

  • The Government
  • Insurers
  • Doctors
  • Patients
  • The Competition Act (for outlawing the GOF)

Let us go back to April 2007. The SMA reluctantly withdrew the GOF in early April of 2007, after its AGM. On 12 April 2007, she wrote an opinion piece titled “Scrapping an obsolete practice” and therein, she opined, “Without a fee guideline, doctors can be more open and competitive. They may post their rates prominently, or even advertise, since that is now allowed”. She also gave “kudos to the Competition Commission” (for outlawing the SMA GOF). She further remarked, “As the world changes, so too must the medical profession. The days when no one questions their diagnoses or their charges are gone”.

Obviously, her 2018 position differs remarkably from what she advocated in 2007.

In retrospect, obviously, three things happened in 2007:

  • She explained wrongly the impact of the policy change of outlawing the GOF
  • She wrongly pointed out “the failings” in the policy of keeping or having the GOF, and
  • She wrongly “supported” the policy of outlawing GOF (versus her 2018 position)

Going by the above three points, in the interests of intellectual honesty, shouldn’t she blame herself too, since she supported and advocated for the outlawing of the GOF in 2007?

But she hasn’t blamed herself. We can only surmise she is either blameless or not  blameworthy.

Let us now revisit her write-up on the ST website

“With her grasp of the healthcare system, Salma has also helped to explain the impact of policy changes, supporting some and pointing out failings in others. Her over-riding goal is to push for a better healthcare system for all”.

Her goal as a senior healthcare correspondent of The Straits Times may be acceptable, but going from the above three examples, obviously her grasp of the healthcare system has been inadequate and inaccurate on more than one occasion.

There are many examples to Salma Khalik’s style of journalism, but let us take a break for now.


*Note: For more commentary on the 2005 saga involving Salma Khalik and DMS, readers can check out this link:

https://www.sma.org.sg/sma_news/3701/hobbit.pdf

 

2018 Hobbit Movie Awards

It has been quite a few years since this Hobbit published the Movie Awards. It is once again the awards season and therefore the time to give out these distinguished awards again to worthy individuals, initiatives and figments of our imagination for stuff that captured our attention this the last year.

Best Honest Performance Award for a New Comer

This award goes to Senior Minister of State Chee Hong Tat for his great speech on 30 Sep 17 at the SMC Physician’s Pledge Ceremony. He basically said that JCI and Residency need serious relooks. In particular the Residency was implemented in a suboptimal way. His honest and sincere performance giving this speech moved this hobbit to tears and made his feet hair stand.

There were no other nominees for this award. Honesty, unlike residents and associate consultants, is a rare commodity.

Best Solo Performance

This goes to Solo the Movie featuring the Solo GP. He gets this award for working alone to get things done in the upcoming Solo the movie. His job is getting tougher too, given the additional demands that have either come or are coming his way. This include supplying information to the NEHR and meeting the demands of the new medico-legal climate. Of course he still doesn’t realise that once the law is passed, the Solo GP as the licensee of the clinic can be fined up to $50,000 and jailed for up to 12 months if he doesn’t contribute the required information to the NEHR. And you thought being suspended or struck off by the SMC was a big deal. That’s chicken shit compared to this.

Lifetime Achievement Award

Minister Gan Kim Yong gets this award. He has gotten most things right in his 7-year term as Health Minister – rolling back excesses of the previous era such as residency and putting back good stuff such as benchmarks/guidelines of fees. Setting in place new initiatives that benefit patients and doctors such as CHAS, PGP etc. His last big test is the NEHR. It’s like Luke Skywalker meeting the Dark Side in the swamps of Dagobah….will he survive the Big Test?

Best Sequel Remake Award

We have seen this before, like the tired Transformer franchise. Getting bigger but hopefully not worse. First there were 2 clusters then 6. Now 3. 3 makes sense, but it’s still bewildering for the folks in KTPH who were once in NHG, then out, then back in NHG again. Likewise for CGH and Singhealth. Hopefully this clustering and reclustering process has come to an end finally. More confusing than the ending of Inception.

Best Make-up and Costume Design Award

Outlawing the SMA Guidelines of Fees (GOF) has proven to be a bad idea after ten long and painful years. So GOF has to be brought back in some back without losing face for the bigwigs and powers that be. And so, the MOH Fees Benchmarks Advisory Committee was born. The aim is to essentially produce the same outcomes that the SMA GOF did for 20 years from 1987 to 2007, but to save face, it has been repackaged. This is great make-up and costume design for essentially the same face and body. This award without a doubt goes to MOH Fees Benchmarks Advisory Committee

Best Science Fiction/Suspense Thriller Movie Award

The Modified Montgomery Test (MM Test) wins in two categories. First, the MM test tries to impose a certain pattern of thinking which 99% of doctors will find alien. (By alien, this hobbit means the aliens in the Alien movie franchise – it will eat up our brains). It’s also a great thriller movie as many bewildered patients will find that their doctors no longer make any decisions or even recommendations and they themselves now have to make decisions based on the mass of ‘relevant information’ given. What great suspense as everyone awaits the patient to digest the information and make the best decision for himself.

After a wait of 10 years, some say the MM Test is a worthy sequel to the 2007 Jack Neo box office hit, Just Follow Law.

Best Movie Soundtrack and Score

National Electronic Health Record (NEHR) wins this hands-down. So far, the NEHR soundtrack only offers all the positive-feeling homilies like “connecting healthcare professionals for patient-centred care” and “achieves better health outcomes” and “raises patient safety”. The soundtrack and score is completely silent on “privacy rights of patients”, “increased medico-legal liabilities for healthcare professionals” and “what are the liabilities and responsibilities of the NEHR”. The silence of the official NEHR soundtrack and score is masterly deafening. A maestro is obviously at work here.

Best Supporting Actress Award

This award goes to the senior paediatrician who was suspended for misdiagnosing Kawasaki Disease. She was originally slated to get the Best Actress Award until some 1000 doctors signed a petition to MOH stating the punishment was too harsh.

Box Office Bomb Award

The biggest bomb of the season goes deservedly to the ACGME-I Residency Programme which is due for a major overhaul/reconstruction/remaking/dismantling (depending on how you look at it). The number of newly minted specialists with no  long-term  employment contracts continues to rise and some are already flooding the private sector market. These poor fellas look like the extras who are milling around the film studios looking for bit roles and part-time work. The big difference is that extras cost nothing to train but these specialists each cost the taxpayers hundreds of thousands of dollars to train.

Best Box Office Hit

This one is walking straight to the finishing line with big bucks. Third Party Administrators (TPAs) are making the big bucks with their arrangements with insurance companies and big corporates while being entirely funded by collections from participating doctors. Latest heard – TPAs want to claw back on money already paid to doctors because some of their clients claim to be losing money. Can doctors claw back from TPAs if they are found to be losing money from TPA contracts?

 Best Studio Award

 This goes to MOH for their acquisition of the functions, departments of another ministry (MSF – Ministry of Social and Family Development). MOH is now a mega-studio set to become even larger as it absorbs the social aged care functions of MSF. It’s like Disney buying up the Marvel and Star Wars franchise. Questions abound: – will MOH end up with severe indigestion after this exercise? Will Han Solo and Luke Skywalker be killed off in the exercise?

Best Actor Award

There were a few characters vying for the very prestigious Best Actor Award this year. But there was really no contest. The thespian performance by the private hospital orthopedic surgeon who apparently accidentally severed the popliteal artery and vein and the peroneal nerve during a Total Knee Reconstruction (TKR) and then flew off on a holiday leaving the resident medical officer to manage the patient was a once-in-a-lifetime experience. It was a once-in-a-lifetime experience because the patient died a few days later due to complications of the TKR and subsequent limb salvage surgeries.

Best Director Award

As usual, this was a contentious item on the Movie Awards List. This year the award goes to the haematologist who was appointed to be the director of a tertiary-level cancer centre. That’s like appointing an ENT to run the eye or dental centre or a psychiatrist to head the neuroscience centre. Not say cannot do, the disciplines are indeed a bit related, but still it looks a bit strange, lor…..no matter how you look at it…….

Best Film Award

This year goes to a surprise winner, the Finance Minister, for announcing the GST hike of 2% that will be implemented soonest 2021. This will undoubtedly spur “optional” healthcare consumption in 2019 and 2020 like aesthetic procedures to avoid the impending GST hike. This hobbit predicts that folks will rush to have their liposuctions, boob and butt jobs etc over the next two years. Huat ah!

NEHR: A Patient’s Perspective Through A Doctor’s Eyes

Privacy in Your Own Home? Think Again.

Imagine you owned a property you call home. It can be a simple 4-room HDB flat or a sprawling Good Class Bungalow (GCB) in District 10. You receive guests from time to time. Naturally, there are some guests you allow only to sit in the sitting room and maybe you allow them to go to the kitchen so that they can go to guest toilet in the 4-room HDB flat. But certainly, you will not let them go to the master bedroom or use the toilet adjoining it or your children’s bedrooms, unless they are very close relatives or friends. And I mean real close.

If you are staying in a bungalow with many rooms, it gets even more complicated. You may have a family room upstairs or private dining area away from the dining area where you entertain guests. The bungalow may have a study, an attic or a domestic worker’s room which guests are never welcome. In fact, you do not even want anyone other than your immediate family members to know that these rooms exist. These are very ‘private’ rooms not meant for anyone else to enter other that your immediate family members who live in this building or the domestic worker that cleans these areas. You would normally welcome guests in the sitting room or dining room where you entertain. But rarely would a guest be welcomed upstairs where your family and you share private times together.

Now serious problems arise when a bunch of people who now insist that once they enter through the doorway into your sitting room, they have a right to access every single area in the house, including your master bedroom toilet and your wife’s walk-in wardrobe as well as your study and your kids’ study. Not only that, this bunch of people want to rummage through your refrigerator and trash bin to gather information on what foodstuff you have been buying, eating and disposing.

Would you allow that? I wouldn’t. And I guess neither would 90% of people in Singapore.

But that is what the National Electronic Health Record (NEHR) does, in an analogical sense. Actually, the NEHR goes further than this. You don’t even have to allow the person through the front door. Any person who claims he has business or matters to deal with you can walk into your house and every room in your house. He is presumably “authorised”.

This hobbit understands that today, the NEHR has been rolled out in all Restructured Hospitals other than IMH. Any doctor who attends to you has a right to enter into your NEHR and see practically everything there (walk through every room in your house). There may be some small pockets they may not access (equivalent to the small safe in your bedroom) to. He can even go into your fridge or wardrobe and see what you have bought (look at your pharmaceutical record) or eaten.

And you do not even have to allow him in. He just has to claim he is your doctor. Of course, if he isn’t your doctor, that can be tracked, and the doctor will be punished. But that is post-fact. The damage is already done, your house/NEHR has been trampled all over already by the trespasser or unwanted visitor.

Privacy Rights – The Right To Control Who Knows What

The NEHR does not take into account the privacy rights of the patient in a contextual sense. There are some things I will tell Doctor A and there are other things I want only Doctor B to know. I do not want Doctor A and B and C (whom I see for different things and in different contexts) to know everything or have the same information about me.

The fact is, we all compartmentalise our lives. In our families, there are some things we tell certain family members and some things we tell other family members. Each family member often has different information or data-sets of us.  This is even applicable to close family members, such as siblings or children. Do you tell all you siblings or children exactly the same information about yourself?

The same applies in the workplace – certain colleagues know something of us that other colleagues do not. Of course, relatives and colleagues may share information among themselves through interaction but such interaction is usually coincidental, contextual and limited so that it is extremely unlikely that many relatives or colleagues have the same information about us. A simple example would be I would tell my sister certain information and I would tell my brother other information. I will also tell them they must tell no one. I thus retain privacy rights. Of course, if they betray my trust and tell each other the information they possessed without my permission, that is a breach in confidentiality (not privacy). We must not conflate confidentiality with privacy.

This is the essence of privacy rights being applied in our daily lives. As private individuals, we have the right to decide what each person knows about us through the selective disclosure of information to different parties by us. The control lies with me almost all the time, hence it is my right to privacy. It is not a privilege conferred by others. So, the latest reporting that states folks may opt-out of having their information onto the NEHR on a case-by-case basis (subject to approval) is manifestly not good enough. Case-by-case means it is a privilege conferred, not a right possessed. I have a right to privacy, not a privilege of privacy.

Of course, I do not have absolute control over privacy all the time. The elected government with the mandate of the people may take away those rights once in a while through the passing of laws. For example, the Infectious Diseases Act takes away some of these rights. Doctors have to inform MOH when their patients contract certain communicable diseases. The underlying premise is that this limitation of the individual’s privacy rights must be for a greater public good – the prevention and control of an infectious disease outbreak that affects a great many people.

However, what is the “greater public good” justification for the sharing of my medical information as a patient with all my caregivers? I would say that there is little good other than my own well-being or personal welfare. Don’t I get to decide what personal good I intend to achieve with the NEHR? Why can’t I decide what information to give each doctor or caregiver (e.g nurse)? Or even more fundamentally, If I decide to opt out completely of the NEHR, why is my doctor still forced to upload my information onto the NEHR? Yes, when I opt out, no one can access the NEHR, but that is a question of confidentiality, not privacy. My personal well-being arising from participating in the NEHR is not a public good, unlike that of the Infectious Disease Act. The decision to opt-out of the NEHR may be a medically suboptimal decision, but that is my business, not the people who operate the NEHR, as long as I know the consequences of me opting out.

NEHR: Runs Against the Grain Of Current Case Law?

It is even more confusing when you consider this in the light of the direction of medical ethics that our honourable judges are trying to steer us. The Modified Montgomery (MM) Test is now firmly established as case law in Singapore. Essentially, the MM Test firmly puts patient autonomy at the forefront of medical ethics in the country. The Chief Justice has said that patient autonomy is the “first” of the four core principles of medical ethics of beneficence, non-maleficence, social justice and autonomy.

The MM test basically says the patient has a right to decide what he wants, even if the final decision is medically-speaking sub-optimal and that the doctor’s responsibility is NOT to make that decision for the patient but simply to provide all relevant information (from the patient’s perspective) to the patient so that he can make an informed decision. An informed decision from the patient’s perspective may not be the best medical decision from the doctor’s perspective, and if the two do not match, the patient’s decision must prevail (as long as it is not against the law, such as euthanasia, surrogacy etc.). The MM test ensures that patient autonomy is expressed in its fullest sense in our society.

If that is the case with the MM test, then why are the NEHR planners and implementers forcing each patient to

  • share the same medical information with all doctors and nurses when the patient may prefer otherwise?
  • have their medical information uploaded onto the NEHR, even when the patient has opted-out?

Therefore, the NEHR as it now stands, is clearly going down the slippery slope of compromising patient autonomy.

Examples…..

A simple example would be, say, a married, 40 year old, working, female PMET. She would have in all likelihood most or all of the following doctors –

  • a family GP she, her spouse and her children see (who happens to be her old classmate from junior college);
  • a company doctor she sees occasionally at the workplace when she is unwell;
  • a gynae who delivered her kids and does the her pap smears and gynae checkups;
  • a breast surgeon who removed a benign breast lump a year ago and
  • an aesthetic doctor she goes to occasionally for pigmentation treatment as well as for the occasional skin peel.

We haven’t even talked about other doctors she has used whom she hasn’t any recollection of – such as the radiologist, pathologist or anaesthetist, who ALL have “rightful” access to her NEHR records as “authorised” healthcare professionals.

Do you think she wants ALL her doctors to know she has had laser treatment for face pigmentation every six months? (We are not even talking about more extensive “work” like liposuction, filler injection and breast implants, just simple laser treatment for pigmentation)

Or do you think a 45 year-old homosexual man wants all his doctors to know he has had treatment with Dr Y for anal warts excision? (He hasn’t “stepped out” yet)

Or would a 58 year-old woman who is now happily married with adult children want anyone to know she had an abortion when she was 17 (We all make mistakes when we were young, just some mistakes are bigger than others)?

Would anyone want all his or her doctors to know one is on antidepressants or erectile dysfunction drugs? Most men wouldn’t even want most of their doctors they see to know they have prostate problems, let alone be given Cialis or Viagra.

Or that all your doctors now know you have been tested for HIV before (result negative, whew) and the test is not part of a mandatory pre-employment workout?

Or that the radiology results of you, a lady, who had a fractured cheek bone as shown in an X-ray taken at the A&E 10 years ago after your then (now ex-) husband assaulted you, is now known to all doctors and nurses taking care of you now for fractured ribs, whiplash and concussion arising from a road traffic accident? Your current husband loves you, but he is wondering why he gets strange looks when he visits you in the hospital from all the hospital nurses and doctors.

Of that that a well-known 60-year-old CEO of a bank (or Professor) was once admitted to a hospital for observation after a fight and had lost consciousness and fractured his nose 40 years ago?

The list goes on and on.

What NEHR Will Contain….

In case you are wondering if these examples are realistic, well – according to the official NEHR brochure: the following information will be uploaded onto the NEHR:

  • Admission and visit history
  • Hospital discharge summaries
  • Laboratory test results
  • Radiology results
  • Medication history
  • History of surgeries or procedures
  • Allergies and adverse drug reactions
  • Immunisations

So all the above scenarios can happen in real life.

Seriously, from my personal viewpoint, I would like to share only the last two points onto the NEHR without reservation so that all my doctors and care-givers (i.e. who are “authorised healthcare professionals, according to the abovesaid brochure) can know this about me: allergies, adverse drug reactions and immunisations.

This hobbit has serious reservations about the rest, and thinks they should be handled with extreme care.

Security

The last point I would like to deal with is that of security. Security can basically be defined as measures put in place to prevent breaches of confidentiality. How secure is the NEHR? I am confident that the planners and implementers have tried their reasonable best to ensure best practices in IT security have been put in place or are being put in place. After all, the NEHR, being backed by government, has enormous resources to do so.

Even then, no IT system, especially one that is internet-based and cloud-based, with literally unlimited number of entry points (every clinic or hospital computer that is linked to the internet is an entry point into the NEHR) is hack-proof. If it were not so, there would be no need for the government to delink civil servants’ work computers and intranet from the internet last year. It was reported this affected all 143,000 civil servants. That is a tacit admission that no security system is fool-proof or hack-proof. I suppose this shows cyberthreats cannot be wished away, but they can be effectively partitioned away.

This hobbit is sure the NEHR is as secure as can be, but not quite more secure from the civil servants’ work computers before they were delinked from the Internet. In fact, the fact that the NEHR exists must in itself be a very tempting trophy database for hackers from all over the world to try and test and breach.

In the event a breach happens and records and medical information are stolen, what is the liability of the NEHR or  the government with regard to this breach, and what are the rights of the affected patients? Can he seek redress, compensation, damages etc.?

This hobbit is unsure. These are not stated in the aforementioned NEHR brochure. Theoretically, the NEHR is exempt from the provisions of the Personal Data Protection Act (PDPA) as it is a government programme. Today, if there is unauthorised access to your data with say, your mobile phone network operator, the mobile phone network company MUST inform you so, because the company has to comply with the requirements of the PDPA. If your GP record has been hacked into today (Pre-PDPA) or physically stolen, your GP has to inform you too. You can probably sue your GP or the mobile phone network company for civil damages and the regulators can use the provisions of the PDPA to punish the GP, or the mobile phone network company.

If there is a breach of the NEHR and your record is stolen, will the administrators inform you? No one knows. Will the penalties of the PDPA apply? Probably not. Can you sue the NEHR for civil damages? Again, this hobbit really doesn’t know.

Conclusion

In conclusion, is the NEHR a bad thing? No. But a lot of work needs to be done with the NEHR as it now stands; beginning with:

  • We need to discuss openly about the potential downsides of the NEHR as the NEHR currently stands and not just only extol the positives of NEHR.
  • We need to recognize that privacy rights need to be adequately addressed. The patient has to retain the power to give and retain information to the healthcare professionals or settings as he sees fit. It is natural to compartmentalise our lives and our interaction with people, and this compartmentalisation extends to the healthcare realm. You cannot talk about confidentiality and security without settling the issue of privacy rights first.
  • We need to clearly spell out the rights of the patient and the responsibilities and  liabilities of the NEHR owner(s) when there is a security breach. Some sort of a patient charter should extend to the realm of NEHR too.

And we are only talking about looking at the NEHR from the patient’s perspective. We haven’t even talked about the NEHR from the perspective of the people who record and use the information – the healthcare professionals.

A reader of this article may well ask “The typical or average patient in Singapore will in all likelihood not know the issues this article has raised and will not be concerned as such”. It is because this Hobbit is a doctor that he can understand and bring up issues such as privacy, confidentiality and security which dogs the planning and implementation of NEHR.

But that is besides the point. We are actually all in the same boat as “patient advocates”, working for the patient’s best interests and betterment of patient’s well-being: politicians, civil servants, IT experts, healthcare professionals such as doctors, nurses etc., and of course the patients themselves. If we are sincere and serious about being patient advocates, then the questions raised in this article need to be communicated to the public, recognised, considered and addressed by all stakeholders. These issues cannot be ignored, dismissed or simply swept aside if we truly work in the best interests of the patients from a holistic and comprehensive perspective.

The residency rollout was one bad example where those in power then were dismissive of the issues and reservations raised. They steamrolled ahead and adopted the ACGME-I system and the results are for all of us to see now. It is still early days, the NEHR need not go down the same  painful route as residency.

 

Guidelines Of Fees (GOF) Revisited

This Hobbit must be getting really old. He seems to be revisiting a lot of stuff lately. First was residency, now the Guidelines of Fees (GOF).

On 30 Nov 17, it was reported that the Health Minister announced MOH will issue fee benchmarks. Health Minister Gan has avoided the use of the word “guidelines” and has chosen to use the word “benchmarks”. This hobbit agrees with him. Face is of paramount importance in this island. “Benchmarks” is less face-losing. “Guidelines” means someone made a grave mistake in 2007 when they killed the SMA GOF.

But there are differences. Benchmarks can be totally passive and clerical. Or benchmarks can be prescriptive, in which case, there is no big difference between “benchmarks” and “guidelines”. Passive benchmarks would be like publishing the 25th and 75th percentile price for a procedure such as angiogram. You really don’t need a committee for this. Just get a statistician to collect data, run through a software and the figures will come out. It’s passive because there is no judgement or wisdom involved because the data is totally dependent on what the cardiologists are charging and the dataset that ensues from this pool of angiograms done.

That is already being done to a large extent as MOH has been publishing bill sizes for common procedures on its website for years.

Therefore, this hobbit thinks that the benchmarks that will come from MOH soon will be “active” benchmarks, akin to the SMA GOF.

The red herring excuse is that the SMA GOF was bad because SMA represents doctors, i.e. service providers and hence there was a conflict of interest and service providers wanted to keep prices high. In face, SMA was labelled a “trade association” by the Competition Commission of Singapore (CCS) and the GOF was deemed anti-competitive by CCS in 2010.

There are two issues here, and let’s not conflate the two issues:

  • GOF are bad for competition per se, hence bad for patients, regardless of who issued them
  • GOF issued by a body of doctors are bad for patients

A sceptic can perhaps believe that because the SMA issued the GOF, it must be bad. If so, perhaps one that is issued by MOH can be good. This is the position today. If not, Minister Gan will not say that MOH will issue fee benchmarks.

But that is NOT what the CCS said on 19 Aug 2010 in a media release. It said “CCS understands that the GOF is an attempt to address information asymmetry in the medical sector. However, CCS notes that there are more effective measures in place today”.

CCS went on to describe measures such as publishing of bill sizes, itemised billing and financial counselling. Obviously, if CCS was right in 2010, there would be no need for MOH to issue fee benchmarks NOW.

If the issuing party (SMA) was the main problem, what the authorities could have done in 2007 when SMA reluctantly withdrew the GOF, was for some party to step in quickly and issue a new GOF or fee benchmarks and not wait 10 years to do so.

So what happened?

Somebody screwed up. Plain and simple. And it was a painful ten years for almost everyone from 2007 to 2017 before someone had the intellectual honesty and humility to admit this.

If you read the proceedings carefully between 2007 to 2010, MOH then did not lift a finger to keep the SMA GOF alive. Neither did MOH approach another party to issue a new GOF of sorts. And CCS firmly decided that the SMA GOF was illegal under the Competition Act.

In other words, CCS killed the SMA GOF and the SMA GOF’s death was contributed by neglect from MOH.

In 2007, just on the eve of the world financial crisis, many believed in the power of the free market, just like the then Chair of the Federal Reserve, Alan Greenspan. Market fundamentalism was at its peak. The term “market fundamentalism” was coined by George Soros, and implied that free markets provide the greatest possible equity and prosperity, and that any interference with the market process decreases social well being. In case you are wondering, Soros meant it in a pejorative sense.

That was what many believed in 2007, including many policy wonks in this island. And this adherence to dogma that free-market forces, of which competition was a key component of, led to the demise of the GOF.

But it was not always so. Certainly, in the eighties, wiser minds occupied important jobs than 2007 which resulted in the SMA issuing the first GOF in 1987. These wise minds  were the late Dr Andrew Chew and the late Dr Kwa Soon bee, successive Permanent Secretaries of Health and Directors of Medical Services. Dr Chew went on to become Head of Civil Service. They met SMA leadership and finally persuaded SMA to come up with the GOF to provide guidance for fees charged in the private sector. Obviously some geniuses in 2007 thought they were cleverer than Drs Chew and Kwa and wanted to absolutely dismantle what these two gentlemen had facilitated – the SMA GOF.

It’s a strange case of SMA never wanting to have the GOF in the first place in 1987 and never wanting to withdraw the GOF in 2007.

But what happened in these twenty years, between 1987 and 2007? These geniuses forgot that the only true test of how good a public policy is, is not dogma but what finally worked and benefited the public; i.e. “increased social well being”

The free market is not an end in itself, it is a means to an end. Likewise, competition is not an end in itself, it is a means to an end. Public benefit or policies that benefit the well being of the majority if not everyone (we can argue about long term or short-term benefits) is the end in itself when it comes to policy-making.

The other dogma is guidelines of fees that are issued by a trade or professional association, such as the SMA must be bad, because trade and professional associations MUST be self-serving. Its interesting that even communist Deng Xiaopeng was more pragmatic – he believed and declared that it doesn’t matter if the cat was white or black, any cat that caught mice is a good cat. But for overly-dogmatic people, the cat cannot be a trade or professional association cat, even if this cat caught mice.

When the GOF was killed, you can see that people were not thinking through the basics. They were just interested in ensuring there was competition and free-market forces were allowed to roam and the cat cannot be trade or professional association cat. Dogma overtook common sense.

Just read what CCS said in the above said media release in 2010, “In general, price recommendations by trade or professional associations are harmful to competition because they create focal points for prices to converge, restrict independent pricing decisions and signal to market players what their competitors are likely to charges. This is a common position adopted by many competition agencies in the world, even for the medical sector”. (Paragraph 6)

From this short passage, you can draw four quick conclusions:

  • As you can see, there was group-think here – “common position adopted by many competition agencies in the world”. A case of monkey see, monkey do?
  • Dogma religiously subscribed to – Competition is an end in itself – “harmful to competition”. What happened to the patient? Should harmful to patient take precedence to harmful to competition?
  • Another dogma adhered to without question – “In general, price recommendations by trade or professional associations are harmful….”.- The cat must go even if the cat caught mice.
  • Government’s position has changed in 2017. But it doesn’t matter who issues benchmarks and guidelines, the results are still the same, they create the same three effects which are harmful to competition, which are “focal points for prices to converge, restrict independent pricing decisions and signal to market players what their competitors are likely to charge”. What was anathema in 2007 is now acceptable in 2017 save for the fact that now the cat is the government itself.

So who really benefited from a world without GOF between 2007 and 2017? If you really think about it, only one group of people – the doctors who charged more than they otherwise would have, if some form of GOF, issued by SMA or another party, was in place

So this big hullabaloo between 2007 and 2010 which was supposed to benefit the public ended up helping some doctors make more money. You can’t get more ironic than that.

Let’s hope 20 years from now, some wise guys won’t come around and say fee benchmarks or guidelines are bad and let unbridled market forces make a mess of things again. This hobbit has lived long enough to know folly is often repeatable.

 

 

 

Residency Revisited (2)

Now that MOH has announced that it will review the Residency Training System and also in the process seek feedback from stakeholders, here is some completely unreliable but nonetheless solicited feedback (This hobbit is a stakeholder – he’s going to need medical care later in life when he is an elderly hobbit. Remember, the Ring got thrown into the fire on Mount Doom and now this hobbit ages as rapidly as anyone else) to the relevant authorities when they seek to review the ACGME-I residency system and come up with a new and better system.

The new system could hopefully incorporate some of these feedback:

Feedback #1

A small country could be aligned to a foreign power or authority, but only if that alignment gives you benefits of recognition

Singapore needs to produce specialists of first-world standard. But the world may not believe us just because we say it’s first world standard. So, it probably needs some benchmarking to other larger, Anglophone first-world country: USA, UK, Australia etc.

We already had that in place when we took the UK exams. They recognised the MRCPs and FRCSes as equivalent to our M.Med exams and we had conjoint exams.

The problem with residency is that although the ACGME-I system is 80 to 90% similar to the ACGME system (no “I”), our ACGME-I products are not recognised to be good enough to practise in USA without further exams. ACGME-I is not even recognised in JB and Batam.

But what is the purpose of being under the American yoke when the Americans are not going to recognise us as being good enough to plough their fields? A yoked cow with no fields to plough makes no sense.

Feedback #2

Disappoint people earlier rather than later.

It is better to disappoint a house or medical officer early in his career. When he is young and unspecialised, he is like a “stem cell” – he has more options to differentiate. So, it is better to tell him, “Sorry, you cannot have the specialty (Say, ENT) you want”. He has options as a young doctor: he can apply for a family medicine or internal medicine training post or even leave for the private sector, work as a locum or join the ILTC sector or pharmaceutical industry etc.

When he is a licensed specialist, his options are limited. Sure, theoretically, you can tell the ENT specialist to join the ILTC sector, but is that realistic?

Feedback #3

Privileges come with responsibility. Specialty training is still an apprenticeship. Apprentices have to suffer more versus non-apprentices.

One of the most controversial aspects of the old residency system is that residents are mollycoddled with protected time and workload caps. In the past, trainees have to be better, faster and work harder than non-trainees for the same pay. This is entirely understandable because the rewards are there at the end of the road when the trainee becomes a specialist and a trainee is after all, an apprentice. An apprentice is a core part of the ‘family’ (specialty) while a medical officer on 6-monthly rotations is more like ‘hired help’. Apprentices have to work harder than hired help, because apprentices eventually inherit the mantle of the master. Hired help never takes over the master’s mantle.

The decision to let the resident work less than non-resident just flies in the face of fairness, especially in our Asian context.

Feedback #4

Rotation is good. Don’t stick to one institution

The ACGME-I system essentially ties you to one institution with very limited rotation opportunities. This may be necessary in large countries like USA and Australia. But in a small country like us, more rotation is better.

It allows a trainee to learn from different people and hospitals. Some hospitals and supervisors do things differently from others.

Also, rotation allows a better appraisal of the trainee from different vantage points. A trainee may not be bad, he may be, just for some reason, not well liked by his supervisor (i.e. bias?). Multiple assessors in different departments and hospitals will diminish the effect of bias on the part of one or two assessors/supervisors.

Feedback #5

Choosing a specialty should not be rushed

The decision to allow final year students to apply and get residency positions was perhaps the single most erroneous and unwise aspect of the residency system.

Most of our graduates come from the undergraduate system. They may not have the maturity to choose a specialty that truly suits them. In the past, almost all our professors told us to take our time to choose a specialty. Because it was important that we truly knew what we wanted before we make that choice.

In addition, it distracted final year students from doing what they needed to do most, help one another and study hard to pass the final exams. Instead, anecdotal evidence suggests that kiasu-ism came to the fore as final year students jostled for popular residency positions with one another even before they took their final exams.

The new training system should remove the option of final year students (and even house officers) being allowed to apply for training positions. Waiting a bit is good for everyone.

Feedback #6

In a small country, do not delink training from employment

In America, you can train in Minnesota and work in Florida or train in California and work in New Jersey. When the country is so huge and numbers are so big, delinking training and employment is necessary and central planning and control is unnecessary, maybe even undesirable and impossible.

It is different for a country/city-state with a population of 5M spread over 700 square miles. Example – NUH’s problem becomes CGH’s problem and CGH’s problems become TTSH’s rather quickly before it becomes a national (i.e. “MOH”) problem.

Feedback #7

The world does not rotate around Singapore. In the war for talent, a small country cannot have a rigid system that limits entry of talent that is in demand. As long as we maintain exit quality, multiple entry points are OK.

The residency system dictated that specialist training must have the same start and ending point. Many good people from overseas who had received some training and already with qualifications such as MRCP, MRCS etc were deterred from coming to further their training in Singapore because they had to start their training all over again at R1 (first year). In the past, Singapore could recruit registrars and they come in as ASTs (Advanced Specialty Trainees). Now this is not possible.

If you are a superpower like USA, you can dictate terms like this. But people are NOT going to lose seniority like that just to train in the Little Red Dot. In the global war for talent, this is a non-starter.

We should maintain strict exit standards, while entry points should be made flexible.

Feedback #8

Train for reality. Workload caps are surreal at best.

Reality as a specialist is that there are hardly any workload caps. You cannot limit a resident to say 8 patients a session under heavy supervision and then once he becomes a specialist, you load him with 30 patients and he is expected to make tough decisions the very next day. A few junior specialists have told me that life is hard to adapt to as a qualified specialist. The transition from senior resident to associate consultant is too sharp.

The new training system must train for reality, and the reality is that a specialist sees many patients and make independent decisions. Transiting them abruptly is doing them and their patients a disservice.

Feedback #9

Understand the context of the system you are trying to follow.

Is the American ACGME system bad? Not necessarily so. The American system was designed for a big country of more than 300 million people spending 16 to 18% of GDP on healthcare. Maybe it suits them well.

Can we adopt 80 to 90% of this system for a country of 5 million people spending 4% of GDP on healthcare?

Let this Hobbit frame it this way, 16 to 18% of GDP is what the ENTIRE Singapore Government lives on for all functions: defence, education, transport, housing and health.

We need contextual and reality checks before and when we plan and design the new system and if and when we decide to follow a foreign system.

Feedback #10

Listen to the professional bodies. Ignore them at your own peril.

When the residency was first mooted, all the big professional bodies (PBs) expressed serious reservations. We can only hope the minutes of the meetings then reflected this accurately and the feedback was likewise accurately passed on to the politicians. They need to avoid being ill-advised and they have to know the hard truths when they make decisions. In any case, MOH does not have a good record when it comes to ignoring PBs’ feedback and advice. Here are a few examples:

  • SMA told MOH Night Polyclinics was a bad idea. MOH went ahead. In the end after several years, Night Polyclinic service had to be terminated.
  • College of Family Physicians (CFPS) actually said letting GPs prescribe Subutex was a bad idea. This was ignored, which led to the huge Subutex problem later on.
  • The PBs also said loosening regulations on medical advertising was not to be embarked on hastily and so comprehensively. Look at the medical advertising scene now.
  • SMA also stated unequivocally that withdrawing of the SMA Guidelines of Fees (GOF) was against public interest. But hey, all the relevant authorities let the GOF die and SMA had to reluctantly withdraw the GOF. That’s why we are in this mess now.

The current residency system is just another example of MOH ignoring PBs’ feedback and most stakeholders ending up worse-off.

 

Residency Revisited (1)

“I remember my former boss Mr Lim Siong Guan used to remind us that “implementation is policy”.  The effectiveness of a policy is not measured by how elegant it looks on paper, but how it is translated into reality during implementation. On this yardstick, we have to be honest and acknowledge that while the residency programme has its advantages and good points, some of the outcomes have not been as positive in practice as what we had originally hoped for. As with all major changes, what could have been better was a more gradual, step-wise implementation, with appropriate channels to acknowledge concerns of the medical fraternity, and to consider the impact of the changes from a holistic systems perspective.

After having some years of experience with the residency programme, the time is right for MOH to now review the programme. We want to retain the positive elements of the residency programme while taking concrete steps to address the problems we have encountered and improving the outcomes for our doctors.  For this effort to succeed, we need to work closely with our professional bodies and doctors to listen to your feedback and see what we can do together to enhance the system.  We need your help to work with us to achieve better training outcomes for our doctors and deliver quality care to our patients.  I hope we can count on your support to embark on this review together”.

Senior Minister of State for Health, Mr Chee Hong Tat

Speech at SMC Physician’s Pledge Ceremony, 30 Sep 2017*

 

There you have it. Someone very senior has finally come out to declare that the Residency under the ACGME-I framework was and is a bad idea. Or at the very least, the implementation of the American system almost wholesale really sucked. This took honesty, courage and clarity of thought. Well, it was not for want of trying by many senior doctors and this hobbit as well to try to get the message across, but of course no one senior in MOH was really listening then.

Many fellow doctors have opined that the decision to introduce the American-based ACGME-I residency system was the brilliant work of some scholar or admin officer. This cannot be further from the truth. This was the idea of doctors, implemented by doctors, for doctors. Completely self-afflicted.

In my humble opinion, the urge to build personal legacies has a power to blind and deafen even brilliant and confident people, let alone insecure and lesser mortals. Many innocent and sincere people who tried to give real and useful feedback around 2008 to 2010 were steamrolled over like mush on the road after heavy monsoon rains. Some of them have left for the private sector as a result. They are now vindicated. May their professional souls rest in peace. Many of the others that remain continue to struggle daily to do their best to keep this residency system going, some against their best instincts. Hats off to them as well.

As for the residents themselves, they are also struggling. Junior MOs struggle to get a residency place now, since the number of places on offer are now greatly diminished. Those that are already residents know they need to see more patients and work harder to be properly trained, yet are curbed by work limits imposed on them by the ACGME-I system and they struggle to pass the British exams which are still part of their lives. And many of those that have exited as registered specialists with SMC and SAB now find  themselves without jobs as Associate Consultants and have to settle for jobs with lower status and salaries in restructured hospitals. It is a lose-lose-lose situation that could have been entirely avoidable.

Anyway, just for old times’ sake, this hobbit reproduces two old articles about residency. The first is something he wrote which was published in the Nov 2009 issue of the SMA News (When he was still a regular contributor to the publication), “The Hobbit Residency Rap”. The second was a posting on this blog in Nov 2011, about a year after it had been  rejected by the SMA News Editorial Board: “Residency Turkey”.

Dammit, I was funnier then.

 

“The Hobbit Residency Rap” (2009)

We should and must support residency

Just like we support urgency, hesitancy and intermittency

Yo! Doctor, please don’t criticise

Trust me, your words may get you ostracised

Don’t question and don’t be negative

Some folks take things personally and are very sensitive

If some things don’t make sense to you now

Please tell yourself, “That is because I am just dull”

Hey, we need many more specialists fast!

So too bad, apprenticeship is a thing of the past.

Trust the Americans to get healthcare right!

The traineeship system can go into the night.

Let the residents see fewer patients

While the rest see more with pure zest and elation

Hey baby, I know it sounds paradoxical

And some may even whisper, “It ain’t practical…”

But remember brother, you must not oppose this change

Lest they call you inappropriate or strange

You can decide which facets of truth you want to see

Unlike with BPH, then surely you cannot pee

 

====================================================================

 

Residency Thanksgiving Turkey (written in 2010)

Thanksgiving Time

 As you read this, it’s near the end of the year and the holiday season is again upon us. Time flies. As with all things healthcare in Singapore recently (like Duke, JCI, Residency and Board Exams, the Hobbit goes American and celebrates Thanksgiving. For a start, here’s a recipe for a good Residency Thanksgiving Turkey:

Residency Turkey

One 7kg turkey, preferably caught from around College Road and slain by brute force with the bare hands of a simple-minded orthopaedic surgeon. If not, then get a frozen one imported from America that is suitably defrosted with naivety and bewilderment. Whatever the case, remember – remove the brain, heart and guts COMPLETELY! If not, this recipe will NOT work.

 Seasoning

Juice of 2 BIG Singapore lemons

5 tablespoons of stupidity

5 tablespoons of single-mindedness and myopia

One cup of deafness

One cup of blindness

 Stuffing

Mix the following:

One cup of hubris

One cup of white flour (Made from pure American Wheat)

Common Sense, boiled for 2 hrs, cooled, peeled and then finely chopped

National Pride – pounded violently and minced to paste

A finger of Local Tradition, grated to a fine dust

A sprig of parsley

One carrot finely chopped

One onion diced

Salt and Pepper to taste

 Gravy

A sprig of acceptance

A stem of blissful ignorance

3 tablespoons of cornstarch

2 cups of water

Salt and Pepper to Taste

 Instructions

Clean turkey. Remember to remove guts completely. Squeeze juice of two big Singapore lemons into cavity. Season skin and cavity with stupidity, single-mindedness and myopia. Stand for 30 minutes to soften muscle. Rub deafness and blindness onto skin and cavity liberally. Stand in roasting dish for 3 hours in the DARK. This is to ensure that when the bird is cooked, it is soft, compliant, tasty and quite divorced from reality.

 Stuff Turkey with Stuffing. Close neck cavity and tail openings with string (not Prolene sutures, you idiot!).

 Line roasting pan with lots of grease, preferably from Chicago or North Carolina. Roast Turkey in pan (breast-side down, to restrain/contain national pride).

For a 7kg turkey, 200C (or 400F, for the residents who are familiar with the American way of measuring things) for the first 30 minutes, then reduce to 175C (or 350F) for 2 hours, then reduce to 110C (225F) for next hour to hour and a half. Then raise temperature to 260C (500F) for 5 minutes to brown skin.

 Remove bird to cool. Collect Oil and drippings into saucepan, add cornstarch and other gravy ingredients, flavor (Not “flavour”) with ignorance and acceptance. Bring to a boil and over low heat, reduce to a suitable opaque consistency.

 Note – Residency Turkey usually tastes better when carved by senior medical administrators on footstools (never both feet on the ground). So do invite them for your next Thanksgiving Dinner!

 Things to give thanks for over the Residency Turkey Dinner

 We give thanks for

 The fact that, like their American counterparts, our house officers (or R1) can only work continuously for 16 hours (i.e. no more over-night calls) and other residents will be entitled to 5 hours of uninterrupted sleep. They can only clerk several cases a day on call. In other words, they will probably stop work at 3pm when their quota is filled up.

 And for all this, they will not get a pay-cut

 We also give thanks that somehow with the residency programme, productivity and efficiency will seemingly be unaffected and healthcare costs will not go up, even though USA spends 16% of their GDP on healthcare and we spend 4%. Presumably, consultants can pick up the slack for free.

 Finally, we also give thanks to the British training system that had more or less served us well but can now rest in peace.

 

*https://www.moh.gov.sg/content/moh_web/home/pressRoom/speeches_d/2017/speech-by-mr-chee-hong-tat–senior-minister-of-state-for-health-2.html

Survival Medicine 2: The Modified Montgomery Test

Autonomy as the First Core Ethical Principle of Prime Importance

This column will be a long and serious one. Those regular readers looking for the usual light-hearted banter and vacuous mirth and merriment that is the norm for this hobbit’s writings are well advised to come back after September.

Since the last column “The Petition”, many readers have given feedback that they liked the idea of “Survival Medicine”. This hobbit would like to continue discussing this.

In the latest and 23rd Sir Arthur Gordon Arthur Ransome Oration to the Academy of Medicine, The Honourable Chief Justice Sundaresh Menon said,

“Most theories of medical ethics recognise 4 core principles, which are reflected in the 2016 edition of the SMC’s Ethical Code and Ethical Guidelines and are described in the SMC’s 2016 Handbook on Medical Ethics as “the foundation of medical ethics.

The first is patient autonomy. This means respecting the right of the patient to choose, even (with some exceptions) when the choice seems, or is, unwise. As a corollary, this also requires a physician to supply the patient with the knowledge needed for that choice to be meaningfully exercised. The second and third principles are beneficence and non-maleficence. These require a physician to seek to maximise the good of his patients and to avoid or minimise harm. The fourth principle is justice”.

This hobbit actually looked up the SMC’s 2016 Handbook on Medical Ethics. Under the section of Pages 9 and 10 of the said section “Foundation”, the four values are listed in this order: Beneficence, Non-Maleficence, Respect for Autonomy and Justice. I think they weren’t really listed in any order of importance, but patient autonomy wasn’t listed first.

In the 2016 Ethical Code, (from pages 12 to 14), these headings are listed in this sequence: “Ensure beneficence and non-maleficence”, “Respect autonomy” and “Uphold justice”.

This hobbit, with his very limited intellect, is in no position to disagree with the Chief Justice. If autonomy is proclaimed to be the first core principle of medical ethics, then it must be. But this hobbit has a confession to make. He did not apply to medical school or want to practice medicine with “patient autonomy” as the first and foremost ethical consideration on his mind. And he will bet that most folks did not have patient autonomy on their mind when they applied for medical school too. And he will further bet that most medical school admission interviewers were NOT looking out for candidates who were primarily motivated by ensuring patient autonomy when selecting 19 year-olds for medical school. And in case anyone is wondering, this hobbit is ordinarily not a betting hobbit.

This hobbit reckons that most 19 year-olds aspired to become doctors and applied to medical school “to do good” (beneficence). With the benefit of a medical education and clinical practice, we also learn the axiom of “first, do no harm”. There is a Latin phrase for this: –  “Primum Non Nocere”. Doctors usually take pithy Latin phrases quite seriously. It is the understanding that the knowledge and armamentarium available to a doctor can also have the downside of doing harm: every drug has side-effects; every surgery has risks. So, while most doctors (or aspiring doctors) start off with beneficence as the chief motivating force, non-maleficence becomes a doctor’s guiding beacon as well, to guard against excesses and imprudent exuberance. There is always a healthy tension between these two ethical forces in most doctors: Beneficence and non-maleficence.

A few doctors also start off with social justice as their main motivating force, and sometimes you see these members of the professions setting off in public health, overseas mission work, NGO work etc.

Of course, there are unethical or materialistic doctors who see each patient encounter first and foremost as an avenue to personal financial gain. But let us leave this group out and just concentrate on ethical doctors.

Let us take a breather here and look at the SMC’s Physician’s Pledge:

“I solemnly pledge to: dedicate my life to the service of humanity;

give due respect and gratitude to my teachers;

practise my profession with conscience and dignity;

make the health of my patient my first consideration;

respect the secrets which are confided in me;

uphold the honour and noble traditions of the medical profession;

respect my colleagues as my professional brothers and sisters;

not allow the consideration of race, religion, nationality or social standing to intervene between my duty and my patient;

maintain due respect for human life;

use my medical knowledge in accordance with the laws of humanity;

comply with the provisions of the Ethical Code;

and constantly strive to add to my knowledge and skill.

I make these promises solemnly, freely and upon my honour.”

One can see that this Pledge, which has been in force since 1995, is terribly doctor-centric. It touches more on beneficence and justice than autonomy. One can argue that the references to autonomy are at best indirect and/or vague – “comply with the provisions of the Ethical Code”, “laws of humanity” or when the Pledge demands doctors to safeguard a patient’s right to privacy and confidentiality. What a shame. SMC should insert something like “Make the autonomy and health of my patient my first considerations” to be in line with what our Courts are saying.

To sum up, even though “autonomy” is one of four core ethical principles of non-maleficence, beneficence, autonomy and social justice, autonomy is seldom if ever the starting point for why a person wanted to do medicine. It is also seldom the first consideration in a doctor-patient encounter among ethical doctors. It is there because it is important, but it certainly isn’t there as a first-amongst-equals (i.e. primus inter pares) principle amongst doctors. But now that it is, and I must change and obey accordingly. If I do not change, my very professional existence may be threatened.

The Modified Montgomery Test: Balance between Autonomy and Beneficence

This is because we have to comply with the Modified Montgomery (MM) Test that the honorable five judges have come up with recently. For the avoidance of doubt, in our Common Law system, judges can make case law through judgments and such case law is binding unless it manifestly flies in the face of laws and statues passed in Parliament, of if new case law is created by judges at least as senior or more senior than the judges that created the old case law. And since the MM Test was created by five High Court Judges that included the Chief Justice himself, it will not be anytime soon that the MM test will be replaced by some new case law. Parliament can pass a law that renders the MM test illegal, but that is even a more remote possibility. So, in short, MM test is here to stay for a long, long time.

Many doctors this Hobbit has spoken to are vexed and asking if the MM test is the correct thing to do and whether the MM test is good for patients and for the practice of medicine in Singapore. These are the wrong questions to ask. The MM test is now part of case law. Case law is still law. Doctors in Singapore just have to comply with the MM test, whether you like it or not. Some of my friends have also asked me if I agree with or like the MM Test personally. That is also a wrong question to ask. The law does not require or even ask for my intellectual agreement or emotional affinity, it only demands my full compliance. And therefore, I comply. Or at least try my best to. So, let us get these unhelpful distractions out of the way. The correct question to ask is, “What is the MM test and what must I do to comply with it?”

The Judges have conveniently divided up a typical patient-doctor encounter into third parts: Diagnosis, Advice and Treatment. They took pains to explain that the MM test only applies to the part of “Advice”. They have also said the traditional Bolam and Bolitho (BB) tests still apply “with great force” to diagnosis and treatment phases of the encounter.

The rationale for this approach is that diagnosis and treatment are “doctor-centric” activities while advice has to move from doctor-centric to more a “patient-centric” position, especially with patients becoming more educated and wishing to be involved in the decision-making process. The five judges stated that professional guidelines and societal context of the UK where the Montgomery Test originated, have moved to “recognising patient autonomy as a principle of prime importance”. Singapore has “undergone the same transformation” as the UK (Para. 118).

The five judges also stated in para. 120 that “It is therefore incumbent on us to reconsider the advice aspect of the relationship through the lens of patient autonomy as well as the principle of beneficence and ensure that both principles are upheld. There must be a balance between both principles (as well a balance between the doctor’s perspective and the patient’s perspective); neither should dominate the other”.

That may be the noble aspiration of the judges, to balance autonomy and beneficence with and through the MM test. With all due respect to the honorable judges, they may have placed too much confidence on the capabilities of the average doctor in Singapore. On the ground, the average doctor will, in all likelihood, not be able walk such a fine line (tightrope?). Many will veer towards patient autonomy and not seek to strike a balance. Most psychologists will tell you that over-compensation in the face of a new, uncertain and challenging environment is the usual and therefore expected response of the human race. Doctors are only human.

One cannot argue with the logic for the MM test to be more patient-centric. However, what this really implies to me at the personal level is another matter. The Bolam-Bolitho (BB) test places beneficence and non-maleficence as the first considerations. When I see a patient and take a history, perform a physical examination, and order some tests so as to get a diagnosis, my state of mind is that of beneficence/non-maleficence (“I am trying to do good without doing unnecessary harm/take unnecessary risk”). After I have secured a diagnosis or several differential diagnoses, as it were, I now have to change gears quite abruptly to a “patient autonomy” state of mind and offer advice to the patient that is relevant to the patient’s context and I let him decide (as prescribed by the MM test). “Doing good” takes a backseat to “You, the patient, decide”. After the patient has decided, I now have to switch back to a “beneficence and non-maleficence” mental state at the treatment phase as the BB test comes back into play again and MM test no longer applies.

Let me tell you, I tried doing this and I felt my thoughts and emotions going through two rounds of mental and emotional contortions in each patient encounter. My medical training in the past didn’t quite prepare me for this roller coaster experience and I felt emotionally exhausted, even pained from the encounter. I blame this on the limited plasticity of my thought processes and a small brain that is unable to cope with the flexibility of thought processes. Or maybe I am just a mediocre doctor. But again, I stress, what I feel is irrelevant. The important thing is I must comply with the law which includes the MM test, even when I am emotionally exhausted from trying to do so.

Hence, this hobbit thinks the average doctor will just let the consideration of autonomy dominate beneficence when it comes to the advice aspect of the patient-doctor encounter.  This is already a taxing experience. To move to a higher plane of balancing beneficence and autonomy (i.e. the thinking behind the MM test) will be even more demanding. Perhaps only a great doctor can achieve this. But greatness is rather a rare commodity by any expectations. Having said that, this hobbit certainly hopes that the judges are correct, and that most doctors can balance the two core principles and comply with the MM test. And this Hobbit hopes that over-compensating a little will not amount to professional misconduct. Certainly, from the patient’s interests and perspective, a little over- is better than under-compensation.

Relevant Information and Acting on Relevant Information

The original Montgomery test referred only to risk-related information so that the patient can make an informed decision of give informed consent. The MM test in Singapore covers more. Para. 138 of the Judgment states “will include “other types of information that may be needed to enable patients to make an informed decision about their health”. The broad types of material information include those identified in the Canadian case of Dickson v Pinder [2010] ABQB 269 (“Dickson v Pinder”) as follows (at [68]):

(a)     the doctor’s diagnosis of the patient’s condition;

(b)     the prognosis of that condition with and without medical treatment;

(c)     the nature of the proposed medical treatment;

(d)     the risks associated with the proposed medical treatment; and

(e)     the alternatives to the proposed medical treatment, and the advantages and risks of those alternatives.

Para. 139 further states “As to what exactly it is about the various types of information that would be considered relevant or material, in our judgment, this is largely a matter of common sense”.

As a third-year medical student, a Professor (now Emeritus Professor) of Surgery did tell me quite succinctly that “common sense is not common”. I can only hope common sense has become commoner since then.

Delegation of Decision Making Process

Singaporeans are getting more educated and want more patient rights. That is probably true. But Singapore remains a very heterogeneous society. There remains a large group of patients, especially the older ones, who do not want to decide for themselves. Many patients everyday will tell doctors, “Talk to my spouse/son/daughter etc. I let my spouse/son/daughter decide”. Their only decision is the decision of delegation of decision-making to a loved one.

Do the same standards of MM test apply here? What if the spouse/son/daughter knows or expects something that is different from the patient? Is it going to be the patient’s perspective or the spouse/son/daughter’s perspective? Is delegation of the patient’s rights to a family member or even friend the same as a “waiver” (para. 150 of Judgment)? This hobbit doesn’t have the answers to these questions.

 MM test: Boundaries Already Creeping?

In para. 62 of the High Court Judgment issued by the Court of Three Judges in the Chia Foong Lin case on 27 June 2017, it was stated –

“When the available tests to exclude Kawasaki Disease (KD) are simple to undertake and when the consequences of no timely treatment of KD could be severe, it is not for a doctor to take chances with the well-being of a patient. If there was a need to take chances, that determination should be left for the patient (or his parents if the patient is an infant) to make on an informed basis. We struggle to understand why such exclusionary tests, which were not harmful to the Patient, were not undertaken, or why the parents of the Patient were not informed of their availability. It is here that Dr Chia badly faltered”.

It would appear here that having a patient-centric (or rather in this case, parent-centric) approach to advice given not only applies to treatment but has now also creeped into advice for investigation in order to make a diagnosis as well. Is the MM test strictly limited to advice for treatment, or advice for investigation as well? In the Judgment given by the five judges in May 2017 in Hii vs Ooi, it was stated in para. 96 “where the diagnostic method is routine, non-invasive and risk-free (as in the case of the measuring of body temperature or blood pressure)”, the MM test need not be applied.

So, if you read the two judgments, one could ask: – does the MM test apply to the decision to order “unharmful” blood tests or not? Is the reach of the MM test creeping further already than originally intended? Was Dr Chia guilty of professional misconduct because she omitted ordering the test, or because she did not give advice to the parents so that the parents can make an informed decision whether to have the test or not? Or does the BB test continue to “apply with great force in the diagnostic context” (para. 101) ? This hobbit also doesn’t have the answer to these questions either.

To be on the safe side, this hobbit will be applying the MM Test to all information transfers from doctor to patient, whether the information is for treatment or just ordering an “unharmful” blood test. The patient will have to decide on an informed basis whether he wants a “unharmful” test or not. This change in practice has become an essential part of my Survival Medicine toolkit.

National Electronic Health Record (NEHR)

We move onto something that has happened in the public sector and which will possibly affect doctors in the private sector as well

There is a lot of talk that participation in the National Electronic Health Record (NEHR) will be made a requirement for clinic licensing. In other words, participation in NEHR by hospitals, clinics and doctors will be made compulsory.

The doctor therefore will soon have access to years and years of patient information that may be relevant to the stipulation of the MM test that “other types of information that may be needed to enable patients to make an informed decision about their health” should be given to the patient.

Problems arise when a doctor misses out on information in the NEHR that was recorded a long time ago. Is the doctor truly responsible for taking into account the whole NEHR of the patient from birth till today so as to tailor-make relevant advice for every patient so that the patient can “informed decision”? Is this humanly possible given the constraints of time, resources and simple human frailty?

The MM test more or less says that the doctor is not responsible for not taking into account information if the patient doesn’t give the information to the doctor, and especially if the doctor has made some effort to elicit such information. But does this afford the doctor significant protection when almost all information is already in the NEHR and the NEHR is readily available to all doctors? Must the patient still give the information when the physical consultation takes place? Would the doctor be held liable because of the extensive coverage of the NEHR? The prospect of being guilty of professional misconduct because the doctor missed out on a relevant morsel of information in the cavernous repository that is the NEHR is real and possibly quite alarming.

Defensive Medicine

The judges have opined that MM test will not lead to defensive medicine. No one can really predict the future with 100% accuracy, but this hobbit hopes that the judges are correct. As this hobbit has said in a previous column, the hobbit doesn’t really know what is defensive medicine. The hobbit has to practise “survival medicine” so as to NOT run afoul of SMC requirements and the law and stay registered as a doctor.

 

Resources Required

The first likely consequence of the MM test is that advice (and consent-taking) will take a much longer time than in the previous BB test era. A professional’s time is a precious resource, be it for a doctor, accountant or lawyer. So, appropriate fees have to be charged to reflect the time and resources spent. With the extensive work that the MM Test requires, this hobbit wonders if consent-taking should be made a separate long consultation by itself and therefore is chargeable as a separate encounter between the doctor and the patient?

Since we are on the subject of resources, the private sector actually has it better. The private sector can readily adjust prices or turn away work so as to give each patient better attention and more time so that advice given can be compliant with the MM test.

The public sector will find this more difficult. They can neither turn away work or readily titrate work volume using the price mechanism, since most of their work involves subsidised patients. The end result is that either waiting and appointment times have to lengthen or the system has to employ more doctors. In the distant past, the public  sector can cut some corners, e.g. use junior staff to perform tasks like advice and consent taking. But this is no longer possible, because from another core ethical principle of justice, private and public sector patients must be accorded the same level of protection under the MM test.

Another consideration is that public sectors doctors usually know their patients less well than the private sector. Many patients see different doctors over time, especially in the subsidised classes, and so the chances of missing out on relevant information about the patient is higher, while the MM test demands that the doctor give advice in the context and from the perspective of the patient. You cannot give the right advice when you do not even notice the relevant information. Basically, the MM test requires less effort on the part of the doctor, when there is good continuity of care with the same doctor, which is hardly possible in the public sector due to training and service imperatives.

My Way Forward (Which may not be yours….)

I do not profess to have the solution or “model answer” to complying fully with the MM test. But I shall share with you what I think will work for me to the best of my limited abilities.

The MM test is divided into three parts. This hobbit suggests that advice-giving itself could also be divided into three parts:

  1. Advice to the Reasonable Patient
  2. Advice arising from information from past medical records
  3. Advice arising from information actively obtained from current encounter

The first part deals with a doctor-centric model of the “Reasonable Patient”. The reasonable patent is an artificial legal/ethical construct that does not exist physically. In the BB test era, as long as the doctor gives advice sufficient for “the reasonable patient”, he is absolved of wrong doing. Here, I think standard forms can be designed and used as a checklist to aid both the doctor and patient when the doctor gives advice, especially for common procedures such as a colonoscopy, TURP, removal of breast lump etc.

The second part deals with information that can be gleaned from the patients’ records, such as the NEHR. This is where perhaps Artificial Intelligence (AI) Tools can be designed to automatically screen a patient’s electronic record to highlight relevant and important information for both patient and doctor. I think an AI Tool will be far less error-prone than a doctor scrolling and reading a voluminous patient record quickly. But for now, we still have to just go through the past medical records manually and look for aspects that we think from the patient’s perspective will affect our advice-giving, those aspects that happen to be more than what is required by the hypothetical Reasonable Patient.

In giving advice, both doctor and patient should sign off the standard forms and AI-highlighted information and the advice that is consequently given.

The third part involves the doctor actively eliciting information that is not expected of the reasonable patient or highlighted from the patient’s electronic records and giving relevant advice from the information obtained in the second phase. The doctor can and should ask the patient, “Is there any other information you want to tell me that I already do not know from your past medical records that you think may affect my advice to you from your perspective?”

On top of this, an audio recording, with the patient giving consent to the recording, of the entire three-part advice-giving process should be made. The patient’s decision to give consent or not to an audio recording should be duly documented and acknowledged by the patient in writing (a simple signature in a simple form would suffice, I suppose).

If the patient refuses to even acknowledge in writing that he refused giving consent to making an audio recording, then the doctor can always refuse to carry on with the doctor-patient relationship and stop the consultation in non-emergency situations. (The MM test only applies to non-emergency situations anyway).

I am not advocating this approach to anyone, but it is my personal “best effort” response to complying with the MM test now – which is to make an audio recording. It is useful for both the patient and the doctor when a dispute arises.

Survival Medicine in the Era of MM Test, New SMC ECEG/HME and Deterrent Sentences

Let us now return to Survival Medicine, which is what this Hobbit is trying to achieve to ensure his professional survival. Recently, three unrelated events collectively have affected me greatly.

The first is the new 2016 ECEG and HME which has been in force since 2017. The new ECEG is 65 pages long and the HME is 155 pages long. That’s 220 pages in total and multiples in length of the last version. All doctors must comply with the ECEG. All doctors must also comply with the HME as well, or be prepared to give good reasons why they cannot (and that is not going to be easy). This weighs heavily on this hobbit’s mind – the sheer bulk, comprehensiveness of the ECEG and HME. It’s tough reading going through both documents, and complying with them is even tougher. When the prosecution lawyers “throw the book” at you today when they draft their charge(s), you can bet there is a lot more book to throw at you, 220 pages of book to be exact.

The second is the MM test. The MM test is described in the Judgement on Hii Chii Kok vs Ooi Peng Jin London Lucien dated 12 May 2017 and is over 100 pages long. Every doctor should read this document. It is not easy reading, but essential reading. Some of the implications of the MM test have been described above. Suffice to say that the MM test demands a lot more effort from doctors, because doctors now do not have to just give advice that is relevant to the reasonable patient, but information that pertains to the particular patient’s circumstances and perspective that the doctor should have known.

The third is a little lesser known. It is a High Court judgment delivered on 25 July 2016 on the case of SMC vs Wong Him Choon.

In Para 117 it is stated:

“As can be seen from Lee Kim Kwong and Kwan Kah Yee, we have on at least one previous occasion referred to and, on another, exercised our discretion to depart from precedents that do not reflect the prevailing circumstances and state of medical practice. In our judgment, public interest considerations weigh heavily in imposing deterrent sentences on errant doctors who are found guilty of professional misconduct. In this regard, we expressed at the hearing that we found the sentences imposed in the Dr K case, Dr L case and Dr Amaldoss case (“the Relevant Precedents”) to be lenient. We observed without reservation that these sentences should have in fact been longer. We highlighted to the parties that this court has given fair notice of its intention to recalibrate sentences across professional misconduct cases, and would do so in the present case”.

In other words, in many cases, doctors can expect to face more severe punishments than in the past should they be guilty of professional misconduct, especially in cases where public interest is involved.

Personal Survival Medicine

I cannot claim to speak for anyone but myself, but I do feel anxious about the current and future practicing environment. When I ask questions about certain aspects of the MM test to lawyers, many of the answers come back as “We are not sure, this has not been tested in the Courts yet. We have to wait for the first case”. There is uncertainty in both medical and legal work (The Honourable Chief Justice made this point as well, in the aforesaid Ransome Oration), and we have to accept that.

But still, it is hardly reassuring. I know doctors who would rather have a purulent abscess in his buttocks before he wants to be a test case for the SMC or Courts. An abscess you can drain and treat over a few days; a test case can last for months if not years.

So, again, my response is to practise Survival Medicine: be safe, rather than sorry. I am prepared to over-compensate a little out of prudence.

Is that defensive medicine? Like I said, I do not know what is defensive medicine. I just know I need to practise survival medicine. I need to survive.

 

The Petition

Let’s cut to the chase: more than 1000 doctors signed a petition for a fellow doctor. That’s serious business. 1000 highly individualistic and opinionated doctors. Normally, it is hard to even get three doctors to agree on anything like what to eat for lunch, let alone 1000 on something so complex. And the 1000 included more than a 100 paediatricians. So, history has been made, in a way that well, may well unsettle a few people, as it was meant to be, this Hobbit supposes.

Yes, we are talking about the unsuccessful appeal of Dr Chia Foong Lin to the Court of Three Judges against a SMC judgment and the petition that followed which was signed by more than 1000 doctors.

The petition to MOH stated, “We respect the judgement but we strongly feel the punishment was too harsh”.

The background of the case was that a one year-old child was seen by Dr Chia four times and Dr Chia did not manage to diagnose Kawasaki Disease (KD) on no less than 4 (follow-up) occasions and did not do the necessary investigations to exclude or diagnose KD.

Para. 37 of the Grounds of Decision by the Disciplinary Tribunal (DT) stated “Given the clinical presentations of the Patient and the significant risks of adverse and severe consequences resulting from delayed or missed diagnosis of KD, it would be reasonably expected of the Respondent to order such tests during the course of the Patent’s hospitalisation at Gleneagles Hospital. The Tribunal was of the view that such a failure amounted to a serious negligence on the part of the Respondent”. KD is while not extremely rare, is also not a common disease in Singapore. About 50 to 80 cases are diagnosed in Singapore each year, going by estimates.

Having read the Ground of Decision by the DT and the Judgment by the Three Judges, this Hobbit feels that the management of the patient by Dr Chia was indeed suboptimal. There are a few legal tests and standards in force today in Singapore – the Bolam Test, the Bolito Addendum and now the Modified Montgomery Test are used to see if a doctor is guilty of professional misconduct.

The Hobbit, being totally untrained in the law and also congenitally stupid, uses a simpler test – it’s called the MBBS Final Exam test. If this patient was a long case in the MBBS Finals, would I have passed the final-year student and unleash him to be a house officer had he behaved the way the doctor did?

The short answer is probably “no”. If you are a particularly merciful examiner, you would have at best given a borderline pass to this student. This standard or test would apply to medical officers and GPs. But since this case actually involved a paediatric specialist, the answer is still “no” (held to a higher standard than a final year student taking MBBS final exams or a GP). That’s why specialists are called specialists and are better paid than GPs and medical officers.

But would that alone warrant a 3-month suspension? This Hobbit suspects this is the biggest question that is on the minds of most of the 1000 doctors that signed the petition. This Hobbit doesn’t think it warrants a 3-month suspension either. Maybe a censure and a fine or even a shorter suspension period of say, 2 weeks.

But wait, the Medical Registration Act (MRA) which empowers the SMC DT, doesn’t allow for anything less than 3 months [section 53(2) of the MRA allows for suspension of “not less than 3 months and not more than 3 years”].

This is the problem. And it has been noted to be so since 2011. But nobody who could amend the law did anything about it. Here are the facts: In another unsuccessful appeal case involving Dr Eu Kong Weng against the SMC in 2011, the Three Judges (which included the then Chief Justice) wrote in their Judgement

“We agree that a suspension is called for, and if we had the discretion, we would have imposed a shorter period of suspension. However, the law does not allow us to do that as the 3-month suspension is the minimum mandated by s 45(2)(b) of the Act”.

So, despite the Judges’ statements in 2011 which is on public record, nothing has changed since then. The law was not amended. If a doctor is suspended, it is for at least 3 months. It is noteworthy that in the Grounds for Decision for Dr Chia’s case, the DT did state in para. 65 “Accordingly, the Tribunal ordered that the Respondent be suspended for the minimum period prescribed by law” (emphasis mine). Had the law allowed for a lower minimum period of say, 2 weeks, would the Tribunal have also given the minimum period? And would 1000 doctors have signed the petition if the suspension was just for 2 weeks? All these are of course, speculative and we will never know the answer.

The other issue is with the conviction itself. Many doctors (as does this Hobbit) believed that Dr Chia committed what was essentially cognitive errors which led to suboptimal management of the patient. Should cognitive errors be classified as “serious negligence”? And since there is serious negligence, by logical inference, there must be “non-serious” negligence. This hobbit’s reading of the Grounds of Decision is that Dr Chia had at least 4 occasions to follow up and diagnose or exclude the differential of KD, which she did not. This is regrettable. But a few questions remain:

  • When does cognitive error cross over from “non-serious” negligence to “serious” negligence? What is the legal test for this, to separate the two groups of negligence?
  • Do all cognitive errors equate to serious negligence?
  • Does the disciplinary and appeal process involving the Complaints Committee, DT and Court of Three Judges even recognise this concept of cognitive error?
  • Of even more fundamental importance, is there any room for the realm of honest mistakes, of which cognitive errors is a subset of?

A secondary issue with this case is that of expert witnesses. Expert witnesses called by both sides were noted to be “eminently qualified”, “knowledgeable and objective”.  But the DT preferred the opinion of the expert witness from SMC in the end. The DT noted that the Respondent’s (i.e. the doctor’s) expert witness “took a more sympathetic and charitable view of the case at hand”.

This is a tough one. If an expert was abhorrent of what the doctor had done and was not at least mildly sympathetic and charitable, would the expert even agree to be an expert witness for the defending doctor in the first place? So, if being sympathetic and charitable discounts the expert’s witness weight in the eyes of the DT, then the doctor and his expert witness is already always off to a bad start.

Finally, what are the take-home messages from this case for the doctors on the ground seeing many patients every day? Here’s a few:

  • Investigate and exclude differentials promptly, especially differentials with potentially serious complications, as in KD with cardiac complications.
  • Repeated cognitive errors or repeated honest mistakes may amount to serious negligence.
  • We don’t really know what differentiates non-serious and serious negligence. Better err on the side of caution
  • The fact that the patient did NOT suffer any long-term complications (because the child was diagnosed and treated with intravenous immunoglobulin by another paediatrician a few days later) is NOT a mitigating factor.

Does this mean this Hobbit is advocating defensive medicine? Actually, I am not sure what is defensive and non-defensive medicine. It’s better to say this Hobbit advocates practising “survival medicine”. If my registration as a medical practitioner doesn’t survive, all other points are moot. So first and foremost, if I am to do any further good as a doctor in this country or just put bread on the table, I must first remain a registered medical practitioner. Being unregistered, temporarily or otherwise, is no good at all. Therefore, I just have to do what it takes to stay registered.

 

 

Black Hole Trek: Into Darkness

SMC’s new requirements on doctors with regard to Third Party Administrators (TPAs) are finally in force. But not before some frantic and often bewildering announcements by many stakeholders; including the SMC, the three professional bodies (PBs) and of course, the TPAs themselves.

Many of the TPAs announced some new charging system that did not involve percentages but in fact, still looked like they were fee-splitting, thereby undermining the spirit and substance of the new SMC requirements. Of course, SMC had to respond with a last-minute Advisory and the three PBs also then added in their bit to remind doctors. Finally, several TPAs then responded with a literally last-gasp amendment to the charges and contracts they were offering doctors. A handful of TPAs were issuing new charging schedules on as late as 30 June 2017 – the eve of the new SMC requirements’ implementation.

All these last-minute jostling and positioning maneuvers underlined several hard truths which this Hobbit would like to point out now (and not earlier, as we all have just recovered from brain-freeze and acute attack of attention deficit arising from the FamiLEE saga):

  • TPAs’ primary reason for existence is to maximise profits (like any other commercial entity)
  • There is much ambiguity in the SMC requirements.
  • Indirect regulation of TPAs via SMC is highly unsatisfactory

The first point is obvious. That’s why many TPAs, while removing percentages from the schedules, actually charged more from the doctors and also allowed the doctors to raise their fees. They are there to maximise profits first, then try and save money for their corporate and insurance clients. Nothing wrong with that. But we need to recognise this. TPAs exist to maximise shareholder value (which usually means maximise profits).

The second point is TPAs were prepared to protect or even enhance their margins by eliminating percentages from the charging schedule, but in essence, they were trying to get doctors to skirt the fundamental intent of SMC requirements – which is to prohibit fee-splitting. In the first instance, almost none of the TPAs gave any detailed justification as to how their charges were arrived at on a cost-plus basis. If they gave, it was only the barest and skimpiest one or two-liner justifications.

Some of the TPAs made assurances that actually meant little to the doctors. They told doctors they had consulted their lawyers and their lawyers had assured them their fee schedules were in-line with SMC requirements. The interpreter of any SMC requirement are the Complaints Committee and Disciplinary Tribunals of SMC. The FINAL interpreter of SMC requirements is the Court of Three Judges. If I get hauled up to a SMC Disciplinary Tribunal and get suspended for three to six months, is the TPA going to indemnify me for my loss of earnings, legal costs etc? Not to mention my loss of professional reputation and emotional suffering? Remember, a company can indemnify you for civil damages, but it cannot (and should not) indemnify you financially for the consequences of SMC disciplinary proceedings that are “quasi-criminal” in nature. So as far as this hobbit is concerned, whatever the TPAs’ lawyers said to the TPAs is not worth very much to me unless I am given a copy of the lawyer’s advice in writing. And even then, what redress can I get from the lawyers? They are the TPA’s lawyers, not mine. The lawyers owe a professional duty to the TPA, not me.

This whole episode of last-minute and frantic issuance of advisories and TPA fee schedules and contracts reflects the painful fact that SMC is NOT the correct body to regulate TPA activities and TPAs should be directly licensed and regulated as healthcare institutions. And this hobbit is still wondering why the authorities are so reluctant to do so.

The full weight and risk of this approach of indirect TPA regulation now falls on the doctors and not the TPAs themselves. The uncertainty of SMC’s new requirements, and hence regulatory risk, falls on the doctor, not the TPA. That is why the TPA is willing to take risk by issuing fee schedules that followed the letter but not the substance of SMC’s requirements initially. If the doctor gets hung, the TPA still gets away scot-free (unless the TPA is run by a doctor). It is an unfair playing field manifestly. A simple principle of regulation is that the party who gets the most benefit should be the one that gets punished most severely, but all parties that benefit should be punished. This is the approach taken by MAS (Monetary Authority of Singapore) when they punish both the rogue bankers and the bank if there are money-laundering activities. This was well put by the Managing Director of MAS, Mr Ravi Menon, recently.

But if you take the example of TPA, there is nothing remotely close to this level of thinking. The doctor may get punished severely by SMC, then the TPA changes the way it charges. But can anyone fine or suspend a TPA? Probably not. Who gets the money? Yes, the doctor, but also the TPA. The regulatory risk and downside is fully loaded onto the doctor. TPA – practically ZERO.

Politically it also doesn’t make sense (And this hobbit doesn’t make any comments about politics usually, but he will make an exception here). If the authorities regulate TPAs, they may just displease a few folks who own and operate TPAs. The current regime of loading 100% regulatory risk onto doctors probably irritates and angers thousands of doctors. So the political math just doesn’t add up either.

If you think this is bad, well, things just got worse and darker. We now move into the area of  medical concierge. We are going into pure darkness here. There is no light. We are into the stuff of black holes.

Firstly, medical concierges are not new. They have existed for a long time and there is a role for them, especially for foreigners trying to get medical care here. They help foreign patients find the right doctor, book air-tickets, hotels, service apartments and conduct other support activities etc. They may charge the doctors and/or the patients.

But two new developments have led to a new phenomenon – medical concierges for local patients! One must wonder why would a local need medical concierges since Singapore is so small and connected.

These new developments are:

  • Dwindling number of rich foreign patients, due to our high costs and charges in the private sector
  • As-charged Integrated-Shield Plans (IPs) (especially those with first-dollar coverage riders)

In the recent past, many of these medical concierges were actually insurance agents. Insurance agents are regulated by the authorities through the regulation of insurance companies (“insurers”). These insurance agents/medical concierges were referring patients to specialists and asking for a percentage-based admin fee, not very much unlike what TPAs were doing.

The authorities then reminded these insurers that their agents CANNOT take a fee for such activities. The agents can get paid commissions when insurance policies are bought and premiums paid, but certainly not for referring patients for episodic care.

So the insurance agents stopped doing so, which is good. But then some agents realised “hey, healthcare fee-splitting for referrals is better business than selling policies!”. Quite a few of them promptly left the insurance industry. They are now full-time medical concierges and no more insurance agents. Medical concierges are completely unregulated.

Apparently, these concierges can demand up to 25% of the doctor’s and hospital bills as admin fees. For example, for one inpatient episode: professional fees may be $10,000 and hospital portion is another $10,000. Total: $20,000. The concierge will ask for 25% which is $5,000. This amount may be split between the hospital and the doctor, or more often than not, paid fully by the doctor (i.e. Out of the $10,000 professional fees portion, the doctor takes $5,000 and splits the other $5,000 with the concierge).

The concierge, who is no longer an insurance agent, may work with his former colleagues in the insurance industry to get a steady stream of patients who bought IPs. The specialist bumps up the professional bills to cover the admin fee, knowing that for IPs that have first dollar coverage and as-charged riders, the insurers will pay what is charged. The patient doesn’t feel the financial pain, the concierge gets paid and the doctor gets paid for work. Nobody gets hurt ostensibly (except the insurer).

Where does the admin fee go to? This hobbit hopes that it only goes to the medical concierge. But if one is intellectually honest, one cannot exclude the mathematical possibilities that the admin fees can also go to the insurance agent and/or the patient, in terms of cold hard cash or just a good meal or even a few cans of abalone or bird’s nest. You never know.

These medical concierges here are also acting as one-man TPAs essentially. They are even more difficult to track than the usual TPAs which are companies. This hobbit is told that several concierges are behaving haughtily in the private hospitals because they bring so much business to them. They are not to be messed around with.

How should the authorities address this new front of medical concierges benefiting from local patients with Integrated-Shield Plans? Should SMC now issue advisories on medical concierges?

Frankly, the answers are obvious. But it is not for this hobbit to say them here.

It’s getting really dark, and maybe it’s time for this hobbit to take Flight NCC 1701 to the Undying Realms.

Do not kid ourselves……

Mr Toh Han Li, CEO of Competition of Commission of Singapore (CCS) recently said “High prices in itself is not an infringement of the Competition Act…. we are not a price regulator. But it’s important to understand the reasons behind high prices.”

“Sometimes there are situations where players in the market may not have infringed the law, but there are some features in that market which are not making it work as well as it should be and I think the formula milk study is a good example.”

This was reported in The Straits Times on 5 June 2017. The CCS exists to ensure there is competition. But to the average person in the street, having competition is not an end in itself. Prices are. Yes, more competition usually leads to lower prices. But the key word here is ‘usually’. In many cases, it does not. There is no evidence yet that there is collusion or anticompetitive behavior in the milk powder business in Singapore. It appears all that has happened is that several milk powder brands have tried to improve their branding and position themselves as premium products so as to charge higher prices. There is nothing wrong with that. Singapore Airlines has been doing that for decades, and therefore commands premium pricing. Why can’t milk powder companies do the same?

But while this may intellectually satisfy people who dwell on economic calisthenics, the common folk are interested mainly in prices of products and services.

The same applies to healthcare, While the intellectuals and “competitionists” may scream with indignation that SMA’s Guidelines of Fees (GOF) were anticompetitive and hence rightly abolished, experience has shown that private sector prices have risen much faster since 2007 (when the GOF was withdrawn) when compared to the 10 or 20 years when GOF existed. And it is not just the professional fees, but hospital charges as well. Some reckon that private sector bill sizes (professional fees and hospital charges) have risen by about two to three times since 2007.

So where does this leave us? Higher and higher prices spiraling quite out of control, for one. And naturally, a less and less competitive private healthcare sector. It’s quite ironic isn’t it? The GOF was removed to spur competition but instead led to higher and higher prices rendering the sector uncompetitive as a regional healthcare hub. It is no secret that our private hospitals and specialists depend more and more on local patients with integrated shield plans and private healthcare insurance to sustain their earnings while the number of foreign patients continue to drop as a percentage of total patients seen by individual specialists and private hospitals.

Speaking of earnings, it is now time to talk about earnings of doctors vis a vis Third Party Administrators (TPAs). The new SMC requirements for doctors working with TPAs come into effect in days, from 1 July 2017 to be exact.

As expected, all the TPAs this Hobbit knows about have moved away from percentages. Because the guidance from SMC and the Three Professional Bodies (3PBs) was specific – A fixed fee is better and percentages should be avoided. So there are no percentages in the new TPA contracts offered.

But that’s where the good news ends. Many TPAs have taken the opportunity to raise their charges so that doctors have to pay even more to the TPAs. And many TPAs have missed the woods for the trees, or perhaps they have deliberately followed the letter of the law so to speak, but are still making doctors contravene SMC requirements in spirit and soul.

Time for a friendly recap –

Guideline H3(7) of the SMC Ethical Code and Ethical Guidelines (ECEG) states:

  1. the quantum of administrative fee should “reflect their (i.e. TPAs’) actual work in handling and processing the patients”
  2. “not be based primarily on the services you provide or the fees you collect”
  3. “not be so high as to constitute “fee splitting” or “fee sharing” or which render you unable to provide the required standard of care”,
  4. “If you pass on such fees to patients, you must disclose this to your patients”.

Here are some examples. One TPA has said it will charge $100 for a Table 1 operation and this goes up by between $100 to $200 per table until it reaches $1000 for Table 6B or above.

Of course, there is no mention of percentages. But doesn’t it smell like it’s still “based primarily on the services you (i.e. the Doctor) provide or the fees you collect”? The TPA does not explain in any detail how the resources and effort spent by the TPA to process a Table 1 procedure goes up by 10 times when it comes to a Table 7 procedure.

Apparently, there was another example whereby a repeat consultation charge by the doctor was $45. The TPA wanted to charge $40 with effect from 1 July, which leaves the specialist with $5!. Naturally, many doctors quit and the TPA had no choice but to revise their charges. But for discussion’s sake, had the doctors not quit and the TPA persisted in charging $40 out of $45, would this not amount to “so high as to constitute fee splitting”?

But nonetheless, the $45 charge-limit remains (and it is $70 for a first consultation). These charges are considerably lower than what the Restructured Hospitals charges for an unsubsidised patient. Which means to cover costs, the specialist has to prescribe drugs and order tests to breakeven (“over-servicing”) – This is the slippery slope that no one talks about.

The mathematics of this is quite easy. A specialist hopefully sees 200 to 300 outpatients a month or 8 to 10 patients a day (25 working days a month and many do not see this number). His rental can range from 10K to 25K a month (depending on whether he shares the unit or not with another specialist). His manpower and other costs come up to at least 15K a month. In other words, his fixed cost (conservatively) is at least 25K a month. It could well be as high as $40 to $50K a month. Let’s say his fixed costs is a modest $25K a month and he sees 250 patients, the cost per patient is about $100 a month, way more than the $70 or $45 for first and repeat consultation this TPA is paying. To make sure he doesn’t lose money from seeing patients from this TPA, the specialist needs to order (maybe unnecessary) investigation treatment to cover costs. And in case you haven’t noticed, he hasn’t even paid himself anything to see this TPA patient!! The $100 fixed cost per patient does not include his own pay!

This phenomenon arises because in trying to secure a particular contract, the TPA has to quote a very low consultation fee. The HR manager or insurance company staff is not wise enough to know that the consultation fee is so low and the TPA charges are so high such that in the end, the scheme is not sustainable unless the patient is over-serviced. In other words, the scheme renders the doctor “unable to provide the required standard of care” – the standard could well be a consultation without ordering investigations or treatment.

It’s a sad state of affairs that is not likely to go away anytime soon even though the new SMC requirements will come into force on 1 July. This is mainly due to four factors:

  • Subtle over-servicing is very difficult to prove.
  • Lay people are still interested only in (quoted) price (HR managers and Insurance companies who sign up with TPA)
  • TPAs only take money from doctors and not from insurance companies or employers
  • The authorities are unwilling to regulate TPAs directly and wish to influence them indirectly through the SMC and doctors

The last two points are peculiar to Singapore and hence very important. In most countries, TPAs charge insurance companies and employers as well and not only doctors for TPA services. In Singapore, almost all of a TPA’s revenues comes from the doctors paying them. Obviously, as previously described, there is a strong degree of moral hazard to such one-sided arrangements.

But the biggest problem of all is that at the end of the day, TPAs are unregulated. The common argument is that TPA charges are not a public health or patient safety issue. But if a private sector specialist is only paid $45 or $70 ($60 after TPA fee deduction) for consultation, way below what the restructured hospitals charge (and the same principle applies to GPs and Polyclinics), this will inevitably lead either to over-servicing or poor quality of care- isn’t this already a public health or patient safety issue?

The new fee arrangements proffered by many TPAs clearly demonstrates that TPAs are hell-bent on keeping their profits and margins while paying a cosmetic observance to the new SMC requirements. Doctors are still (if not more) exposed to these new and probably unethical fee arrangements. The attempt to influence TPA behavior through SMC guidelines has not borne real fruit, only the most annoying of obsequious superficialities. One wise gynaecologist compared this approach to a “trans-rectal THBSO” (i.e. theoretically can be done, but hardly the correct or best approach). In short, this approach failed miserably.

Let’s not kid anybody, “no percentages” does not mean there is no fee-splitting. “No percentages” also does not mean that the charges are not “primarily based on the services you provide or the fees you collect”. Let’s not smother ourselves in flaky semantics.